Last updated: January 2025 · These terms govern your use of the ProNest platform and website.
ProNest is a marketplace platform operated by ProNest Living Ltd, registered in England and Wales. ProNest facilitates introductions between verified professionals and hosts. ProNest acts as an intermediary only and does not own, manage, or provide accommodation. ProNest is a technology platform and marketplace intermediary. ProNest does not own, lease, manage, or control any accommodation listed on the platform. By using this website you agree to these Terms.
Submission of an application does not guarantee approval or a confirmed booking. ProNest reviews all applications manually and may decline any application at its sole discretion. ProNest does not guarantee the availability, accuracy, suitability, or legality of any listing.
All accommodation is provided by independent hosts. Hosts are solely responsible for listing accuracy, legal compliance, and all property obligations. Any accommodation contract is formed directly between the professional and the host. ProNest is not a party to any accommodation agreement and is not responsible for the performance, conduct, or obligations of either party.
The Protected Period means the period of 12 months from the date a host and guest are first introduced through the ProNest platform.
Both parties agree not to bypass ProNest for related bookings during the Protected Period. If a booking is completed outside the platform during this period, ProNest reserves the right to charge the equivalent commission fee that would have been payable had the booking been completed through the platform.
ProNest may charge a service fee or commission in connection with introductions or bookings facilitated through the platform. The applicable fee structure may be communicated during the booking process or through separate commercial agreements with hosts or professionals.
Payments may be processed by authorised third-party payment service providers, including Stripe. These providers are regulated to provide payment services in the UK. ProNest does not store card or bank account details and does not directly process payment transactions. ProNest does not hold client money as an unregulated escrow service. ProNest may collect platform fees or commissions in connection with introductions or confirmed bookings facilitated through the platform. In the event of a chargeback, ProNest reserves the right to recover the disputed amount from future host payouts.
Any extension, modification, or renewal of a booking originating through ProNest must be processed through the platform during the Protected Period. Platform commission applies to all modifications.
ProNest may modify platform features, terms, or commission structures with reasonable advance notice. Continued use constitutes acceptance of the updated terms.
You must not submit false information, harass other users, list properties without legal authority, circumvent platform processes or fees, or violate applicable law.
ProNest may suspend or remove access for any user who breaches these Terms, provides false information, or engages in harmful conduct. No refund of fees will be due where suspension results from a breach.
To the fullest extent permitted by law, ProNest is not liable for listing accuracy or suitability, any loss arising from a stay, or any indirect or consequential loss. Nothing limits liability for death or personal injury caused by negligence, or for fraud. Users acknowledge that accommodation arrangements are made directly between hosts and professionals and that ProNest provides the platform on an “as available” basis.
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions? Contact us at hello@pronest.co.uk